A British professor was alarmed that Air Canada left him to sleep way after his flight from Calgary to Vancouver had landed.
Kris Lines of Staffordshire University was not amused to be awoken by a mechanic after his Air Canada Jazz plane was towed into a hanger. The professor of sports law had apparently been snoozing for 90 minutes. [Montreal Gazette, April7, 2010]
So? New slogan for Air Canada? "Let sleeping profs lie"?
Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Monday, April 12, 2010
Thursday, May 31, 2007
Ethics of a Car Salesman
No Saturday shopping for a new car in Quebec. Nor Sunday for that matter. Most new car dealers in the province are closed on weekends.
When the PIE IX Dodge Chrysler dealership decided to defy the local dealers' Association and open on weekends many of the other new car dealers were outraged. They expelled the dealership that dared to put customers' convenience first.
So outraged were the dealers that they staged demonstrations to make it difficult for would-be customers to enter the premises of the open-on-weekends Dodge dealer. The protesters also jammed phone lines to the open dealership so potential buyers couldn't get through. [Montreal Gazette]
One disgruntled car salesman went too far. He called in a bomb threat. But he had to leave a message because of the phone blockage. The message carried caller ID. So the manager called that number, pretended to be someone else and got the man's name and the name of the GM dealership where he worked.
Police were notified and charges laid.
The man's boss said the guy was on sick leave.
Dah.
When the PIE IX Dodge Chrysler dealership decided to defy the local dealers' Association and open on weekends many of the other new car dealers were outraged. They expelled the dealership that dared to put customers' convenience first.
So outraged were the dealers that they staged demonstrations to make it difficult for would-be customers to enter the premises of the open-on-weekends Dodge dealer. The protesters also jammed phone lines to the open dealership so potential buyers couldn't get through. [Montreal Gazette]
One disgruntled car salesman went too far. He called in a bomb threat. But he had to leave a message because of the phone blockage. The message carried caller ID. So the manager called that number, pretended to be someone else and got the man's name and the name of the GM dealership where he worked.
Police were notified and charges laid.
The man's boss said the guy was on sick leave.
Dah.
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